Refund & Returns Policy – Elarria
Effective Date: March 2026
At Elarria, we strive to ensure your satisfaction with our demi-fine and artificial jewelry. Please read our Refund & Returns Policy carefully before making a purchase.
1. Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- Products must be unused, undamaged, and in their original packaging with all tags and certificates intact.
- Custom, personalized, or engraved jewelry items are non-returnable unless there is a manufacturing defect.
2. Initiating a Return
- To request a return, contact us via Email: Elarriagrace@gmail.com or Phone: +91 7985404176.
- Provide your order number, product details, and reason for return.
- Our team will guide you with the return process and shipping instructions.
3. Refund Process
- Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
- Refunds will be issued using the original payment method.
- Shipping charges are non-refundable unless the product was delivered damaged or defective.
4. Exchanges
- Exchanges are subject to product availability.
- To request an exchange, follow the same procedure as a return and specify the item you wish to receive.
5. Damaged or Defective Items
- If you receive a damaged or defective product, contact us immediately with photos of the item.
- We will arrange for a replacement or full refund at no additional cost.
6. Non-Returnable Items
- Personalized/customized items
- Items damaged due to misuse or accidental damage
- Sale or clearance items (unless defective)
7. Shipping for Returns
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Ensure that the returned item is securely packed to prevent damage during transit.
8. Contact Us
For any questions or assistance regarding refunds or returns, reach out to us:
Address: 140, Pocket-6, Sector-24, Rohini, New Delhi-110085, Delhi, North West Delhi, 110085
Email: Elarriagrace@gmail.com
Phone: +91 7985404176